NHS Primary Care
Our client is a large regional provider of NHS primary care services which had recently expanded and wanted CJPI to review existing arrangements and structure across all sites and make recommendations in relation to organisation design, operational efficiency and patient flow. Their primary objective was to ensure patient access to services were optimised by having an efficient organisational design infrustructure.
Our consultants were tasked with planning and executing a business-wide review of all clinical and non-clinical departments to identify potential synergies, review organisational structures and operational delivery. Due to the recent additions of new sites, our work also extended to looking at alignment of processes and workflows.
We undertook a comprehensive hands-on review of all departments, across all sites. Working with various staff groups, stakeholders and undertaking observational studies of all workflows and processes over a multi-week period.
The output of this work was a comprehensive report outlining multiple areas of potential system, process and organisational design improvements.
As a result of this work, we were asked to support the transformation of a number of areas, which subsequently resulted in:
- Up to 80% reduction in patient waiting times in one particular area where an improvement strategy was identified and implemented.
- Significant improvement of patient/customer experience using technology to improve areas such as repeat prescriptions, appointment booking and embedding accessible technology to improve reception bandwidth.